FAQ
General questions
What is a video album?
A digital album is a hardcover book with a built-in screen and speaker, allowing you to view uploaded videos and photos. It’s perfect for preserving wedding films or other special memories. Photos are displayed in a "Slideshow" mode, and you can add your favorite music as background for an even more immersive experience. The album’s battery provides up to 3 hours of continuous viewing before the next recharge.
How does a video album work?
The video album automatically plays the video and soundtrack when you open the cover. It doesn’t require an internet connection or additional cables, as it features a rechargeable battery, allowing you to use it anywhere. You can also easily pause, skip, or select a different video using the control buttons. This is a convenient and practical way to relive your memories anytime, anywhere.
Technical Questions
What video formats does the video album support?
Video albums support the most commonly used formats, such as MP4, AVI, and MOV. The recommended video resolution is 1280x720px. For photos, the supported format is .jpeg.
How to upload videos to a video album?
You can upload videos by connecting the album to your computer via a USB cable, just like a regular USB device. Transferring files is as simple as using a flash drive – simply drag and drop your videos into the album.
How many videos can be uploaded?
The "Memorlane" album has 4 GB of storage, which can hold up to approximately 3 hours of video. The exact duration depends on the file size and quality – the higher the resolution, the more space the videos will take.
Personalisation
Can I personalise the cover of the video album?
Yes, we offer a personalisation service that allows you to customise the album cover to your needs. You can add names, dates, or other unique elements to make the album even more personal and aligned with your vision. Learn more about personalisation here.
How long does personalisation take?
The production of a personalised album takes 7–10 days.
Most orders are completed within 7 days, but we allocate up to 10 days to ensure a smooth production process. Delivery times vary depending on the destination country and typically take 5–10 days.
For more information or to discuss details, feel free to contact our team at hello@memorlane.com.
Delivery and Returns
Do you offer international delivery?
Yes, international delivery times vary by destination country and typically range from 5 to 10 days.
For more information or to discuss details, feel free to contact our team.
Do you offer urgent delivery?
Yes, we may be able to arrange urgent delivery depending on your location and requirements. Please contact us, and we will get back to you with available urgent delivery options.
Can I return a product?
According to legal regulations, technical items such as video equipment (including video albums) cannot be returned if unboxed and used, unless they are found to be defective. Additionally, personalised items are non-returnable as they are created according to the customer’s specific preferences.
If you discover a defect or have any questions about the product, please contact our customer service team, and we will assist you in resolving the issue.